Cancellation Policy

At Rō Dental Studio, we’re passionate about providing you with a world-class dental experience every visit. We deeply value your time and strive to ensure your oral care visits are as seamless and enjoyable as possible. To help us provide this level of care, we ask for the same respect and commitment in return. If this mutual understanding isn’t the right fit, we are not the right studio for you.

Appointment Confirmations

• Seven days before your scheduled oral care experience, you will receive an email asking you to confirm your booking.
• Due to high demand for our time slots, your confirmation must be received at least 48 hours before your visit.
• If you do not confirm your visit within this timeframe, we will assume you cannot attend, and your appointment will be automatically cancelled.

Cancellations and Rescheduling

• Cancelling or Rescheduling More Than 48 Hours in Advance: No fee will be charged. We kindly ask that you let us know as soon as possible if you need to cancel or reschedule, so we can offer your time slot to another patient.
• Cancelling or Rescheduling Within 48 Hours: A $250 fee will apply.
• Rescheduling Within 48 Hours: A credit card must be added to your file to secure your new booking.

Late Arrivals and Incomplete Forms

• Arriving Late: If you arrive late for your appointment, we will do our best to accommodate you but cannot guarantee it. If your delay significantly impacts your scheduled appointment time, it may be treated as a last-minute cancellation, and a $250 fee may apply.
• Arriving Without Completed Intake Forms: Please ensure you complete your intake forms in advance. If you arrive on time but have not completed your intake forms, we will do our best to accommodate you but cannot guarantee it. If we are unable to proceed with your appointment, a $250 fee may apply.

No-Shows

If you confirm your oral care visit, fail to cancel, and do not attend, we regret to inform you that we will no longer accept any future bookings from you.

Thank you for understanding and helping us maintain a respectful, high-quality experience for all our valued patients. If you have any questions about this policy, please reach out to our team.

We look forward to seeing you and giving you the exceptional care you deserve!